Frequently Asked Questions
Find answers to common questions about our digital products and services.
How do I access my purchased products?
After successful payment, you will receive an email with download links. You can also use our retrieve system to access your purchases anytime.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure Razorpay payment gateway.
Can I get a refund?
Due to the digital nature of our products, we have a strict no-refund policy. Please review products carefully before purchasing.
How long do download links remain active?
Download links in your email remain active indefinitely. However, retrieve links expire after 10 minutes for security reasons.
Do you offer customer support?
Yes! We provide email support at eupi.store@gmail.com. We typically respond within 24-48 hours.
Are there any usage restrictions on digital products?
Products are for personal use only unless otherwise specified. Commercial usage rights vary by product - check individual product descriptions.
How do coupon codes work?
Enter your coupon code during checkout. Some products have specific coupon restrictions. Coupons cannot be combined with other offers.
What if I don't receive my download email?
Check your spam folder first. If you still don't see it, use our retrieve system with your email and order ID to access your purchase.
What are the Order & Payment ID formats?
Order IDs follow the format: OIDXX12345TEST. Payment IDs look like: pay_1A2b3C4d5E6f.
What if my payment was successful but I didn't receive my product?
Contact us with your email and payment/order ID. We'll verify your purchase and ensure you receive your confirmation message and product promptly.
How long do I have access to purchased products?
You get lifetime access to all purchases with instant download links.
What should I do if I believe a product infringes copyright?
Email us immediately with details about the product and your copyright claim.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support